I'm a preferred member and up until the last six months, sevice has been great - now the mistakes and errors Avis is making is driving me away 1. I've had to go to the counter and stand in line 3 out of 3 times when picking up a car. 2. Avis has added a $13 to my bill for fuel service if I drive the car less than 57 miles WITHOUT asking me if I bought gas - hey, it's cheaper for you AND me if you ASK...did you buy gas before you put the charge on my bill and I have to reverse it with a phone call to your customer... read full review »