I am writing to your customer service department regarding an on-line order place on December 21 2009 in the amount of $102.02. I placed the order and paid for it with my BMO Mastercard with the understanding that the flowers would arrive in time for Christmas. The flowers indeed arrived; however, the bouquets were completely frozen. My relatives were assured that another delivery would be made with fresh flowers. Over 7 days went by and no flowers arrived. When I became aware of the situation, I was upset and I attempted to contact... read full review »