hi I have been trying for the last four months to sort out the claim for loss of two parcels in november, which gave three weeks just to see if the parcels would show up, i was told to put claim in for the loss and the postage, the claims department received the claim on december 17th then left it four four weeks to find out progress they said be dealt with within two to three days in waited, i have emailed them every day since to just get automated replies, then i was finally got reply and said they have dealt with claims for around that... read full review »