Comparing to the nice and neat experience with American Express about a fault transaction, I should NEVER NEVER open an account with citi. The process of dealing with a fault transaction with Citi made my outraged. I had a fault transaction on my account. I called the Citi. They asked me to confirm with the company that charged me. I called and confirmed that it was a fault transaction. Then I called Citi to close my account. I though it was done. However, it turned out that I had to call Citi again again, and again to make sure... read full review »