First, I mead a mistake last year, I paid my balance two times in accident. So I called recently to ask for a refund. The representative was nice enough to send me the amount back to my checking account. However, when I checked my account balance today for Citibank, I found out that Citibank has charged my checking account again, with the same amount. In December, 2009, I paid 662.48 two times. In April, 2010, I asked for a refund, and the representative said "Yes, you can have the refund!" On April 15, the refund... read full review »