The staff at this hotel sold me a vacation package for $2000. When I returned home and contacted the second-party agency offering the travel services, ICE Platinum Rewards, I discovered the rates and particulars given to me by the salesperson in Cancun were in conflict with what the agent working for ICE described. She told me many of the rates and claims he made were simply not true. I called and emailed Krystal to complain, and even filed a dispute with my credit card company, a total of 8 attempts to contact. The only reply I received... read full review »