At 4.08pm on 27th May 2010, I made a transactional booking with the National Reservations team in the UK over the phone. I was told that the the computer had lost the details and so I went through the booking again making a second payment at 4:13pm. Again I was told that the system had gone down and therefore no payment had been taken and no booking made. However, after calling my bank I was told that BOTH transactions had been successful. Each payment was for £213.63. I called back the Reservations team and was told... read full review »