In Apr 2009 water heaters started failing in my neighborhood. When my neighbor's water heater burst - I called a Direct Energy technician to have my 15+ year old heater assessed and replaced. It was a know fact that most water heaters in my neighborhood were failing around the 15 - 20 year age mark - the age range of the houses. I was told the water heater was fine. Fast forward to Apr 2010. My water heater burst and flooded my basement. I was charged $150 to replace a plastic pipe that was apparently not to "code". My... read full review »