Everytime I called the customer service I was put on hold for long periods of time. Whenever I got to an agent they say I have come to the wrong department and put me on hold to transfer to another department. No answers it there after. They are very very inconsiderate of customer's time and call costs. In short it is INCONSIDERATE & RUBBISH. I guess they just don't want people to cancel their booking and so they do this. I will avoid booking through this website again and will advice anyone against using their service!!! No listens to customer's frustration in Expedia. read full review »