Grand Street Citi bank on the Lower East Side is the worse when it comes to customer services. They are great with taking your money but when it comes down to after care depending on how much money you have in the bank determines the level of care you get from them. I was in the bank and they treated me so wrong with withdrawing my money I had every type of document that was needed for my daughters pass book account including her number I just didn't have the book on me. And they kept me there for 2 hours and they still said no even after... read full review »