Disgusting company with next to no customer service skills - how diificult is it to answer a phone or respond to an email. Having progressed a booking (diificult in itself) I discover that the fee due to Europcar is significantly higher than the quote I booked with and the highly publicised unlimited mileage guarantee is a sham as I have a mileage restriction (that will cost me surcharges if I exceed - which is likely). A1 are refusing to acknowldge matters, let alone issue a refund despite their error. Currently attempting to regain monies via Trading Standards. read full review »