I am based out of Windsor, Ontario and I am sending this message to escalate an issue that I encountered with Reliance's Service department on Friday June 18, 2010. In late May, I signed up for the Comfort Protection Plan via telephone and scheduled a service visit for June 18 between 1pm and 5pm. The operator I spoke with assured me that he would be in contact the week of my appointment for confirmation purposes. On June 17 I had not heard anything from the Reliance operator, nor from any other Reliance service personnel... read full review »