I bought a Padstow large size sofa (catalogue price £1100). It was delivered November 2008. The seat cushions sag towards the centre. I complained to a very defensive Customer Service Department and was told by a visiting 'technician' that the sofa met 'specification'. A letter followed, saying that they were 'not responsible' for their sagging sofa and if I wished to pursue the matter further then I could pay an 'Independent Test House' of THEIR choice to submit a report!!! They can't really loose can they? read full review »