We purchased a ticket at Mandarin World Travel at Lucky Plaza Singapore. Our ticket says it's confirmed to depart on 3rd July from Singapore to Surabaya. When we arrived at airport on the departure date, we were denied to board and was asked to wait until last passenger. At 9 PM, we were denied to board again and we had to find our own place to stay. The travel agent's staff whom before 9 PM could still be reached didn't answer our calls. The next day, we went to the travel agent again to file a report. Another staff attended u... read full review »