This is a complaint by a customer, not a business. I wanted to let you know about the lack of customer service I received after the purchase of a heating and airconditioning system from the Orlando Sears store. The purchase included an incentive for purchase at the time of the home visit by the sales rep of a gift card for $1000. I spent quite a bit more than anticipated but because of Sears reputation and the gift card I decided to go ahead. The installation went fine, but getting the gift card was a problem. Apparently the envelope with the... read full review »