I experienced a flight delay on Cathay from Singapore to Shanghai, and as a result, missed my connecting flight in Hong Kong, and had to stay overnight in Hong Kong to catch the earliest flight to Shanghai the next morning. For insurance purposes, I requested for a formal letter from Cathay. The ground staff at the Cathay counter assured me that the letter provided would be sufficient. However, this proved to be wrong. In the letter given to me, there was no reason stated for the flight delay and the rescheduled details were vague. And... read full review »