My name is Ka Lok NG, a tourist from Hong Kong. I travelled to Florence and hired a car from Auto Europa during 17 to 18 June 2010. I selected Auto Europa because I thought it is a renowned car rental company in Italy, however I have been extremely disappointed about the service provided by it. My car rental contract ref is XRF612336/09 (RA n. 2314479). I was provided a Fiat Bravo 1.6L diesel engine car by your office at Firenze Airport on 17 June 2010 evening. The staff there was helpful and I could easily get the car. On the next... read full review »