We returned from the UK on 14th September, flight SAA 221 after a fantastic holiday. The lady who served us, seemed like she was having a VERY BAD evening: no smiles, no common courtesy with an abrupt, rude way. Before the breakfast was served, I had to visit the lavratory, but had to queue during which, to my horror, I heard her bite a customer's head off when the customer enquired about her vegetarian breakfast. This word exchange went on for a while and boy, she did not back off. Her service was SHOCKING and I overheard other customer... read full review »