Telus phone/internet provider gave me a discounted package price for 1 yr. After 1 yr when they increased the internet fee there was an unexplainable $20 fee which they said they would credit back. I also chose at that time to downgrade my internet service to the slower high speed. The next bill came with no credits and no downgrade. When I phoned in again they would not give me the credit that I was promised before and had no explination why I wasn't downgraded as I had requested. When I demanded to talk to a supervisor/manager to... read full review »