I'm writing this report on behalf of my parents who fell victim to a house robbery on Sunday afternoon (4 October). I spoke to Simon from Home Assist on Sunday who advised me that my parents could use up to R2000 to secure the household. He also advised that he would log a call on the system so that the claims dept would call my parents first thing in the morning. My Mom received an SMS this morning confirming this as well which she confirmed via phone as well. By 10 no call from claims dept. Mom called and shocked to hear the response... read full review »