They delivered an expensive scuplture, with fragile written all over the box. They smashed by bashing in the side of the box. They charged me more than it should have been after destroying my item. I called and faxed for days weeks, now in month #3... no one there acres, they say fax this, and i do and then i call and they say never got it. So I send it to a new fax number and they call and say I need to fill out another form and another form, and then i call back and they cant find anything and ask to start the process over... its designed so that nio matter what the customer looses everytime. They hold all the cards. read full review »