On the 29th of Sept my mother upgraded her contract. She was given a brochure where the phones she was eligible for, as well as extras, were indicated in the sales person's handwriting. After signing she inquired about the voucher she was promised, but was then told it is not applicable for her contract. She was also told that the 'sales person is new' How can customers be expected to pay for 'new' peoples mistakes!?!?! We sent the shop an email stating we want the voucher, or at least the opportunity to return... read full review »