On 1 July 2009 I accidentally tranferred some of my savings into the incorrect beneficiary account. I logged a request first thing on 2 July to have the transaction recalled. On following up (unilaterally) I have either been informed that 'this should be resolved by the end of the week' or 'we are following up with our Johannesburg department' or, according to Ms Govender, 'I don't know what to do'. Frustratingly, I have now spoken to atleast 4 people to address the query. I have sent two e-mails to the... read full review »