Our bus broke down just one hour from departure. We had to wait 5 hours for the replacement bus (3 am at night). No refund for delays, mechanical failures etc. What a shame... I don't know how Greyhound stays in business. This kind of business practice should not be allowed, customers should be protected. This was my first and last trip with Greyhound. Lesson learned. Customers need to be warned to read the fine print when purchasing their ticket. NO REFUND... Greyhound takes no responsibilities or pride providing transportation to the public. read full review »