In England, the cheap airlines make money by having excessive penalties for too much luggage. In South Africa things are different. I bought 3 one-way tickets from Mango on 29 August 2009. Plans have changed (as they do!) and one person is no longer joining us. Unfortunately Mango does not do refunds. To me that is unreasonable and poor business practice. It is understandable that people shouldn't be able to cancel at the last minute penalty-free. In my case, I would have cancelled more than 40 days before. Surely it i... read full review »