This is typically the email I sent to Clarks when I was still thinking they are a reputable company, it should explain everything: Dear Sir/ Madam, Although I'm so frustrated about the way the manager of your store in Slough has treated me, I decided to write to you because I believe that Clarks' reputation means definitely that you practice good customer service, and that not everyone will be as careless as she was. First of all, I wasn't intending to complain about your store's manager at first place... read full review »