Bought a gift for a friend that does not stay close to me. The item was faulty and was taken back to another store. They told the recipient that they dont do refunds, gift must be taken back to store where purchased. When I complained they were willing to do the refund then, but only back on my credit card. They expect me to travel to a completely different town so they could have my card, all that for a R199 gift!! Operations Manager unable to resolve issue, I get told its my fault. I should have asked for a gift receipt or used my debit card. All they have caused is for me never to set my foot into a Truworths store ever again. read full review »