My name is Stefanie and I have been on hold for over two hours. Two hours of not only my time, but my employers. I first called at 9 am on Friday the 1st of October and spoke to a woman named Niki...She answered fairly quickly and was helpful until I told her I wanted to use a credit for the flight I was booking. Then immediately she said she had to transfer me to a service dept. It is now 11:28 and I'm still holding. I called on my cell phone to the same number NIKI answered on to make sure they hadn't forgotten about me and wa... read full review »