I did an online quote for car insurance from dial direct. Was later contacted by the call centre staff. When contacting the call centre i was transferred (phone handed to other consultant after listening to them for a minute or so), then the new consultant didn't know who he was speaking to, even after again saying my name and surname. He then proceeded to ask me if i am accepting the wrong quotation from dial direct, after which i told him i still need a formal quote from them. The consultant so confused, was adamint that he gave me a... read full review »