I sent in my phone, which was still under the 2 year warranty, because the flip no longer responded to the phone. When you book the phone in, it clearly says, all incidents will be dealt with in 24 hours, except for high level cases which will have a TAT of 7 days. I thought ok lets see. 7 days went by, and I heard nothing about the phone. 2 weeks went by, still heard nothing. 3 weeks - nothing! Eventually, I phone them, to find out. They tell me that the phone is physically damaged and that I must pay for the repair. Since the quote wa... read full review »