3 weeks ago I received my bill in the mail. It included a new charge for a protection plan on our Furnace and Air Conditioner. No one authorized this charge and since we purchased a new furnace and air conditioner from another company I didn't see the need to have protection on those two items. They told me that the protection plan was indeed authorized by someone in my home. I asked them who and they could not tell me. I asked if the calls were recorded and they said yes, so I asked them to listen to the calls and to call me back with... read full review »