This is the initial email I sent to BAA Travel Customer Care: "On 21/11/10 in the morning. I tried to book, on your website, 4 flights from Gatwick to Toronto. The persons flying were 3 adults, and a child who would not be 12 (twelve) until after her return to this country. Your site would not accept any child born in 1999. (In the unlikely example if they were flying 1/1/11 and their birthday was on 31/12/11 your site did not recognise that.) I then rang the helpline and got put through to an asian who passed me on to Lastminute.com... read full review »