I purchased the Kaspersky Pure as an upgrade from an original product. It didnt download, I got a gateway timeout notification all the time. I sent emails to the effect, their reply was the same try the links, non of which worked. They gave me a telephone number without any country codes, office hours, etc. I have just received a response from theor website whenI complained " If You want to get a refund for the product please contact Your vendor. Yours faithfully, the secretary of Kaspersky Lab 10/1 1st Volokolamsky Proezd... read full review »