Reliance Home Comfort and Direct Energy are simply trying to steal each other's customers with promises that people will exchange the other's old tank out with a newer more efficient one. The bottom line is that we are the only place in the world where people rent these items and the longer we have them, the more money they make on them. Do your research and buy your own, finance it if you have to. These appliances very rarely break down and it is far cheaper over 10 years to service it a few times to ensure it is in working order... read full review »