We placed an order with Alibris for three books on 12/8/10. We never received the first two items; we received an incorrect book for the third. We immediately contacted Alibris, followed their instructions and returned the book to them. We received an email yesterday stating this seller has denied our refund for the book we returned. We have tried repeatedly to work with Customer Service to resolve these issues, to no avail. We have filed claims with our credit card company, and now intend to go forward with any and all legal means at our disposal. read full review »