I have bought 2 tickets in November'2009, for the U2 Concert in Coimbra, on the 2nd October, through this company. They have not provided the tickets, though they have communicated the fact one week in advance. In that case I accepted the refund, despite the fact that I waited several weeks to receive it back. I have persisted. I have made several complaints through the internet and I finally got the money back. I am more than grateful to all "complaints sites", which have helped me give awareness of these facts. To other consumers, please make use of your consumer rights. read full review »