Had an accident (my fault I'd admit), submitted claim, Grace kept on referring me to Legal for the other persons's claim, then she sent me to an assessor for my vehicle. She then called telling me my damages, my excess and where I had to take the vehicle for repairs. During this telephonic conversation which I had difficulty hearing and understanding, she suddenly tells me I have limited cover and the claim is being cancelled - suddenly she will sort the other party out. Because I was confused I asked her to email me all the detail... read full review »