On 10 January 2010 I phoned the Vodacom Customer Care line and requested to add a monthly data package to my account (I have been a Vodacom contract customer for more than 13 years already). The consultant made a mistake and loaded both a 'month-to-month' and a 'once off' data package. I received an sms (same day) stating I will be contacted once an audit has been completed - can take up to 14 working days. I was only contacted on 9 Feb 10. That is 21 working days later! The person told me he cannot solve my query. He... read full review »