Dial Direct? Seriously? You mean to say Dial All Around the Problem. The only thing Direct is the apparent fact that there are certain sections of your company that are rather on the useless side of things. This complaint is directed at your “Out of Touch” department. You probably know it as “In Touch”, however, seeing as they don’t do that, I prefer Out of Touch. My claim was approved on the 19th of February 2010 and I received an sms on the 22nd of Feb saying I would be kept in the loop in regards my claim... read full review »