I phoned their 1-800 number and she did not want to help me and hung up. I sent three emails and received no response. I mailed a letter to their head office and still no response. I never signed up with Direct Energy and also did not realize this until I received the December bill for over $300 and I was only living in the house for half the month as my bill is paid automatically. This has been going on since 2007 without my authorization and knowledge. I want them to tell me why they think I want their service? read full review »