We bought an Acer notebook for our customer from Tarsus in Feb 2010 and found that the left mouse pad button was not working. I phoned Tarsus to report the matter and was told not to return the unit to Tarsus but to take it to Acer. Tarsus told me that Acer would book it in as a DOA (Dead on Arrival) and credit the unit. So we purchased another notebook for our customer and booked the faulty notebook in at Acer. Acer got back to us to inform us that they failed to find anything wrong with the unit, and that they would not issue a DOA... read full review »