These products cost us too much money to simply "write them off". You would also think that in our current economic crisis, companies as big as Toshiba would be pushing their customer service representatives to strive harder for satisfied customers. Large companies have just as much fear these days of bankruptcy as smaller ones do. My husband and I both purchased new Satellite laptops last year. His worked out of the box, mine didn't. His was missing a pixel, and occassionaly the screen goes black and shuts itself off, but... read full review »