I have been dealing with Stainsafe since May 2007. I was able to reach someone after a few days of trying and started a claim with them. The issue was pen marks on my couch. They claimed that they would send me two new cushion covers...they never made it to me. When I notified them of that they said that they would look into it. After countless calls they told me that they were putting me through to the Claims Resolution Center. It seams that they were not able to get the material that my couch required. I was told by the company that I... read full review »