Twice now we've had errors with our billing records, and both times the customer service representive we FINALLY were able to speak with offered a form of credit on our account to resolve the issue. The first time was to refund a double charge we received, the second was to offer us a credit of 3 free movies. Both times their finance department "rejected" the credit request. Both times no one bothered to contact us to advise us that the credits had been cancelled. Instead our next bills automatically included the charge... read full review »