BBB CASE#: 1167126 Complaint filed by: Consumer Info NAME: Matthew Stanko DAY PHONE: 416 ADDRESS: 284-******* 4A4 Toronto, ON EVE PHONE: - EMAIL: matt FAX: - (Less) Complaint filed against: NAME: Hewlett Packard BBB MEMBER: NO CONTACT: Mourad Essid ADDRESS: 5150 Spectrum Way Mississauga, ON L4W 5G1 PHONE: 905 206-4725 FAX: 905 206-4137 Website: --None-- Customers Response on Oct 31/2007: Nov 2/07 - Business wrote through web: We have tried to work with Mr. Stanko on the issue of... read full review »

Dureing the last week of September, 2007, my future brother in-law phoned us, and told us of an 31ft Springdale camper trailer for sale at Canada 1 RV's. It had been hail damaged and fell on it's side in the wind, but explained that the price was good, and for our purpose's we should come look. We had ask him earlier in the fall to watch for a camper for, as he owns one and knows some dealers around the city. Infact, his camper was purchased from Canada 1 RV's. We arived at Canada 1 RV's at 11am and were... read full review »

I have now spent at least 20 hours trying to get the LiveUpdate function of Norton 360 software to work! At least 12 hours of this has been online with there so called 'analyst' when they have taken remote control of my computer,but still seem unable to get it to work.The rest of the time has been back and forth with emails to there support department. It seems that they get a stage when they have tried all the standard solutions and then they just abandon you. You no longer here from them. Has anybody out there had similar problems? read full review »

Using TD's Bank online payment facility to pay all my bills in that fashion, I also added TELUS as one of the monthly payments' recipients. It worked well, I thought, and there was no further correspondence between me and TELUS regarding any discrepancies or unusual account details. This arrangement lasted for as long and since I used TD's online banking system; I do not recall the precise date but it would date back a considerable number of months. Great! I travel a lot and use my laptop to meet my financial... read full review »

Why is it acceptable for Canadian Tire to insult all Scots and racially stereotype them as money-grabbing & tighfisted. The giggling Jock image on their money is hugely insulting and if you think I'm over-reacting, substitute the image for one of someone (stereotypically) Jewish, rubbing their hands with glee at getting 5 cents back from their shopping trip!! read full review »

Lifetouch - www.lifetouch.com In early September I purchased school portraits for my son. The photographer screwed up and mixed up some orders. My son was to have a grey background (he picked out a dark green shirt). What arrived had a dark blue background which made th picture way too dark. I followed th instructions on how to return it-to the local Lifetouch Office. I sent it on 9-17. On 9-24, they charged my credit card the $36 for the portraits. I called the local office and wanted to know what was going on. She said my refund would... read full review »

Long story short; The customer service reps at Rogers Canada~who, on account of the building I live in HAVE to be my service provider~may be the most indept people in the world. First they forgot to mention that I had to call to cancel my 2 month FREE TRIAL one month ahead (in fact, they explicitely told me that I would be contacted at the end of two months to amend my plan). Then I spent a FULL WEEK trying to get a hold of them (after seeing it on my bill that I was being charged, a week ahead of time, for the next (3rd... read full review »

I bought a playstation 3 at a Superstore in Spruce Grove Alberta. After 2 months it quit working. As I live in rural manitoba returning it to the original store was impossible. So I took it to Winnipeg and stopped at the mcphillips st. Superstore. They said they could not exchange it as they were out of stock but told me to go to the Portage Ave. location as they had them in stock. When I arrived there they asked for my receipt which I gave them. The sales clerk told me that they would not exchange it because it was not bought at... read full review »

Kenmore Front Load Washer - this wash machine has mold that continually builds up behind the door gasket and I believe around the drum itself. I have tried to keep it clean but to no avail, our towels smell something awful. I have called Sears 3 times, but only get a runaround, the only option they provide is to have a technician come out ($59.00) and diagnose the problem, which I already know. Then for another charge, they will run a solution through the washer to rid it of the mold, which will return, of course. I filed a complaint with a... read full review »

Canada drivers, why are you so, so , bad. Why must you tailgate me, change lanes without indicating and generally make driving so miserable? read full review »

I purchased a laptop computer eight days ago. In addition to the laptop, I was sold a disk that would restore the hard drive if it were to crash. This disk cost me $99.99 plus taxes. I was told that if I was not happy with the product that I could return it within fourteen days for a full refund. I admit that I did not understand the nature of what this disk was. A computer savvy pal of mine told me that it was outrageous to be charged this amount of money for a disk that I could have easily produced myself. The laptop has easy to follow... read full review »

Below is an email I received after purchasing a Toyota Car. Obviously this is a scam..... From: "TOYOTA LOTTERY SWEEPSTAKES" <[email protected]> To: <Undisclosed recipients:> Sent: Thursday, October 18, 2007 9:30 AM Subject: YOU HAVE WON!!!(one million pounds sterling) and a car ( 2007 TOYOTAL CAMERY ) > TOYOTA LOTTERY SWEEPSTAKES, > PO Box 42 Peterborough > PE3 8XH > > This is to inform you that you have won a prize money of 1,000,000,00 > (one million pounds sterling... read full review »

I bought the above product on 1st June, 2007. It has developed a fault and I phoned Future Shop about the warranty. I was told I would have to send the printer to Canon at my expense. They could not even give me an address. This seems a cavalier way to treat customers. I will be careful to establish warranty procedures when I buy a product anywhere in future. Bill McGregor. read full review »

On a recent visit to the Cuba, MO McDonald's I was very unhappy with the service. I was patiently waiting in line (only 2 people on the registers and about 10 people in line at each) when I was subjected to unfair treatment. I had just placed my order and was waiting for it to be filled when another couple came in and were noticed by a manager and obvious friend of theirs. The manager came out from behind the counter and pulled them slightly apart from the other people still waiting in line. As I had already ordered I had stepped to... read full review »

I drove to the nearest McDonald's at about 5 minute to 5am, October 21, 2007. I arrived there and realized that I had to order breakfast (I was in the mood for a Big Mac). I didn't see a sign displaying a breakfast menu so I inquired about it. I heard a muffled response; "Oh My God"! I responded; "What do you mean, Oh My God! I don't see a breakfast menu." The young girl's response was; "Oh sorry, I'm pretty tired". After placing my order, I drove up to the first window and paid. After driving... read full review »

It appears that this is a company that doesn't recognize Canada's Thankgiving. My latest billing had a due date of Oct 8th (Thanksgiving) when Canadian banks were closed. I paid the bill through online banking on Oct 5th (Friday) but because of the weekend and Thanksgiving this was not noted as received until Oct 9th. (It shows as paid on Oct 5th) I was charged a late penalty (the bill shows payment received on the 9th). Calling the 888 number had this corrected (or it will be on the next bill hopefully). How many others were also charged a penalty due to a Canadian-based misunderstanding? read full review »

I am using Fido mobile phone services since more than last 2 years. I have been screwed couple of times by them, but issues were solved by paying whatever they demanded. This year during summer holidays (2007) I was out of Canada for 2 months, I asked Fido customer service (on 11th June 2007 at 2 p.m.)to put my phone on hold so that I pay minimum bill. A man in customer service by name LUC initially said he will give 50% discount. I said i would better cancel and when I come back I will take another connection. Upon hearing... read full review »

I went to Mr Lube for an oil change for my girfriend's car. During the oil change they recommended that my serpentine belt be replaced. I looked at the belt myself and found no cracking or anything so I turned down the belt replacement. The next day my girlfriend tried to start the car and it wouldn't turn over. She had it towed to a garage and the mechanic told her that the battery terminal was broken inside the battery (how this could be done during a routine check I don't know). He also checked the belt and said it wa... read full review »

I purchased a new 2004 Nissan Maxima with the best warranty possible. I spent over $3000 for this "peace of mind". When I first started taking the car in for service, I was made to feel very stupid for taking the car to another place for an oil change and felt I had to bring it in to the dealership I purchased it from. This dealership is quite a distance from my home, so the oil changes, have on a few occasions, have gone over the recommended time. At no time did any one tell me that not changing the oil in the recommended timeframe... read full review »

hi, this is in reference of my worst experiance in the Mcdonald at Panipat situated in the BIG BAZAR. today, we are 4 friends there, ordered 2 Mc-puffs and 2 mc allo tikki and they delivered the order. but after eathing the half of the Mc allo tikki burger, my friend told that u are eating McChiken.......i surprised to see that it was really a chiken beetween the bread with the packing of Mcallo tikki cover........... my head stuck with stone when i thought what i eaten in the "NAVRATRA VART".. we both... read full review »

Last month I purchased/leased my 3rd vehicle from Nissan Canada in the last 3 years. With the strength of the Canadian dollar and all the talk on radio and tv (BNN-Business News Network) I decided to go to an American website and build the same vehicle that i just leased to compare prices. Thats when the utter shock and awe set in when I discovered that the same vehicle in the States would have cost me 11 Thousand dollars less to buy. I was also told by the Canadian Dealership that if I were to purchase a vehicle in the states that the... read full review »

Dear Sir, I Am Shreegopal ladda from post-dugoli,vaya-Jayal,DistNagour(Raj)Pin341023.My Phone No is 01583-274047Which was completely dad. Sir in month 5 to 10 days are compulsory dad. i was already complaint at-jayal.after that nagour,but no result. sir ,bell was going on but there were fully stop. Kindly request you to salve this problem. Thanking You. Yours Faithfully ... read full review »

I purchased a Canadian Tire Oil Change Card in Dawson Creek BC. My receipt says that the gift card expires on November 23, 2008 but on the card that was sold to me it says it expires on May 25, 2007. I contacted the automotive department to set up an oil change and they said that they would not honor the card so I was out the $27.99 that I paid. The service manager said he would not refund my money, nor could I get the oil change. MONEY IN THEIR POCKET!! I am furious. Don't ever buy these oil change cards or believe them when they... read full review »

On thanksgiving weekend (the Canadian one) I rented a camperized van (Sprinter) from Alldrive in Calgary. The car had major issues, including safety, and ii was not under proper conditions for the rental. The problems with the rv were: - sliding door was not opening from the inside, the only way out of the van was through the driver and passenger doors. - the pump that removes gray water and sewage was not functioning - gray water tank was full and there was not way to empty it. - washroom was dirty ( I found three use... read full review »

This company seems to be the perfect one stop shop for everything you need to make that special day truly memorable. Unfortunately, it will prove to be memorable for all the WRONG reasons. Mr Carl Manning and his staff (Filomena etc..) are extremely unprofessional and completely disorganized. Each meeting proved to be pointless, appointments are consistently broken and the claim to be affordable in comparison proves to be a total lie. While Carl seems charming, disagree with anything he has to say and watch his time bomb hit self destruct. It... read full review »

I recently moved from Los Angeles to Vancouver. While everything states-side was handled carefully and professionally, the problems started the moment my goods were transferred into the hands of Bandstra's Moving in Richmond, BC. It first started when I went in to clear my goods at the customs office in downtown Vancouver. Whoever was responsible had not forwarded the necessary info on time which almost made the trip to customs pointless. Fortunately the helpful officer was familiar with the company and rung them up to have the... read full review »

When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially held hostage and exposed to a 30 minute sales pitch while waiting for my oil to be changed. It took 25 minutes for my oil to drain before they put in new oil. I wanted an oil change... read full review »

I had my travel wallet stolen. All other travel loyalty programs were pleased to provide replacement cards to encourage my continuing use of their services, except for ASIA MILES, which required a payment of $20 or 2,000 miles to replace my card. (And unlike other programs, production of the card is necessary to claim many rewards or to earn miles.) Moreover, Asia miles expire regularly even if you are an ongoing, regular earner of the miles. This is in sharp contrast to every other loyalty program that I know of. Their anti-consumer attitude amazes me. Stay away from Asia Miles. I know I will in the future. read full review »

I received an email that I had won much money and to only respond to the following email address "[email protected]". Beware! This is the first time I receive such an email. The only question I have is how did they get my email address? After that they asked me £250 Pounds for sending certificate of proof winning and certified cheque. Here is the last e- mail that I received from them. Date: Wed, 10 Oct 2007 16:48:49 +0200 From: [email protected] Subject: URGENT RESPONSE To... read full review »

I got the mail from [email protected] stating my e-mail was chosen for the winner of 1,000,000 pounds as MSN/Yahoo Microsoft Promotion Award Programme conducted in UK. I did not buy any lottery ticket... This lottery is a scam! read full review »

How to stop fun mobile from sending text messages that use up my minutes? I do not want to have any association with fun mobile. read full review »

Bought a Yardworks Log Splitter at C.T. Took it home, used it to split three small pieces of wood and it broke. Never had the product more than 2 hours. Return to Canadian Tire, they weren't able to refund or exchange the product. The item has a manufacturer defect and all they can do is send it away to be repair. Called Canadian Tire and Yardworks head office and they were no help. 1) Poor customer service from C.T., long weekend and there was no managers available until Tuesday( happen on a Saturday) 2) I can understand... read full review »

Home phone was disconnected with no authorization. Lost phone number that I had for years and have to wait ten days for new number. E-mail sent to presidents office with guarantee of return phone call within 24 to 48 hours. Never received such phone call and no resolution to the nightmare from Rogers. I have had nothing but problems with Rogers since September 20, 2007 and found employees to have no idea what they are doing. The incompetence of the employees have made my life a living hell!!! read full review »

Daytime Domestic Services www.daytime.on.ca DAYTIME DOMESTIC THREATENED TO PUT A LEAN ON MY HOUSE THE DAY AFTER I RECEIVED THEIR BILL!! BE AWARE OF THIS COMPANY'S BUSINESS PRACTICES. THIS REALLY HAPPENED. I HAVE DOCUMENTED ALL E-MAILS AS PROOF. I hired Daytime Domestic Cleaning Services in London, Ontario to clean my house. I was contacted by JoAnne Goodwin Dilts the next day and she asked me if she could come by my house or work (??) to pick up the payment. I asked her to please send me an invoice first as I had not... read full review »

Best Buy Canada www.bestbuy.ca I bought a DVD from Best Buy, tried to watch it at home and it started freezing. Took it back wanting to exchange it for a working copy... the girl there then tells me i can't exchange it because there is a scratch on it, and that my DVD player scratched it. I told her i play tons on DVD's on my player and just played 2 that morning and nothing happened to them... The girl then tells me that i must of scratched it myself! I said i didn't she then went back to the DVD player,I said no... read full review »

I took my car into Goodyear for repairs. They told me that if I sign up for a Goodyear credit card I would not have to pay the bill for 6 months. Well, I got the first bill and since it said the balance wasn't due until 6 months later I just put it aside. Next thing I know, I got a letter saying I was past due for the initial $14 minimum payment and that I was also being charged an additional $29 late fee. I called to complain and they said they'd waive the late fee if I paid via check over the phone. But they said that... read full review »

We purchased a kitchen aid stand mixer in the US and brought it to canada. Within the first two months we had problems with it. We contacted Kitchen aid and they advised us that there was no warranty as it was taken across the border. I then was given a name of a repair depot in Edmonton, AB and it was taken their where it stayed for 11 months as they said they could not get parts. I contacted Kitchen aid and they would not help us. I had to go and pick up our 6Q stand mixer from them and they could not fix it and kitchen aid would not... read full review »

I went to a McDonalds tonight... I am soo upset. I ordered a double big mac combo, supersized it and got a mcchiken sandwich. I then said I wanted Diet coke. The guy says why are you ordering diet coke, that makes no sense... I was silent and felt so embarrassed... he waited my answer. So I said I like the taste better. Then he said well that makes no sense. I had to wait for him to give me a lecture on how bad diet coke is and that I should be ordering water. The whole time im holding my money ready to pay. Finally I say, can I just pay for... read full review »

Andros Kitchens NEVER AGAIN: After working closely with Andros Kitchens on the design of our Dream Kitchen I find that it has been designed to fit my budget not the size of the kitchen. I am VERY unhappy with the end product and I am currently looking at other options to redesign and finish this project. The counter top “Luxury for Less". After only 2 weeks of normal use in a home with only 2 people in the kitchen. We have found the counter top to be well below our expectations. In fact I have never seen a countertop that will mark... read full review »