Twice now, I've received a Lands End catalog, phoned them to place orders...and have been told that they are out of the products. The catalogs have arrived in my maibox within the specified period requested by Lands End.

I emailed a complaint to Lands End customer service, and got a canned corporate response about needing to order conservatively. I find this very aggravating and disrespectful to a customer.

I feel very much fooled here. if they don't want to account for people who call in once they receive the catalog, then they shouldn't send out the catalog. I sent another email to customer service and have yet to hear form them.

So is what they send REALLY a catalog or a ploy to get people to call and perhaps order something else? hard to say but if they won't stock items to fulfill orders then they shouldn't solicit phone calls by sending out catalogs.