Last night I went through the drive- thru ordered 4 burgers and a large fry for my husband and I to share. I received 4 ketchup packets and when requested what looked to me to be the MANAGER for more, he told me "I cant give you more, or there will be an extra charge." I said "Really? for all this food 4 ketchup packets is all I can have?" He said " Yes because you dont have enough fries, then proceeded to very rudley put 5 more packets into my bag closed the window and walked away! I was in shock, since when is McDonalds doing so bad they need to charge extra for over 4 packets of ketchup, and who is this man to tell me how much ketchup is too much for my fries? My husband and I would only have had two and 1/2 packets of ketchup a peice to share a large fry, I dont think asking for a few more was that much of an outrageous request. I dont know how this man ever became a manager, I am still amazed by this mans customer service skills!! wow!!!