Service Department damaged new parts installed on vehicle by qualified mechanic and then charged us for the new parts. When we demanded they save the parts, they placed them on the back floor boards which then had to be detailed. SMKia then proceeded to triple the estimated amount we had been quoted; when we raised a fuss about that, it was quickly discounted $100. The damaged parts were taken to another Kia dealership where a transmission service expert examined. He confirmed that the SMKia service tech removed the parts with a pry bar damaging the parts. He also confirmed that there is no possible way the parts had been place in the vehicle backwards as SMKia claimed - it is not possible for the part to even fit in upside down or backwards. When this was brought to the attention of the operations manager, we were told that we were in essence - tough. This is twice we have taken this vehicle to the dealership where it was purchased for service; it is the last time.