Purchased 2010 Toyota Corola in November 2009for my disabled ex-wife. Salesman promised a loaner car if car ever needed service - even for an oil change. Due to the recall of the sudden acceration problems and steering problems, the car was taken to the dealership in April 2010 to repair the acceleration and replace the steering column. They refused to give her a loaner car while they kept the car overnight. They drove her the 8 miles to her house in Gate City. The next day, when her car was ready, they refused to pick her up or deliver her car to her. SHe had to call a sister in Bristol to drive 25 miles to her house and take her to the dealership to pick up her car. They also promised her a full tank of gas but instead ran out what gas she had in the car and left her with an almost empty tank of gas. She lives on a small pension and can hardly afford this. Don't ever but a car from these people.