I ordered a pair of Timberland boots and two pairs of trousers on 6 Jan 2009. The company immediately deducted the amount from my credit card even though they didn't have them in stock. After repeated requests they finally told me they couldn't get hold of the items for weeks. I canceled my order and asked for a refund which they confirmed they'd process. A pair of boots then turn up on 16 Feb and no refund! Am still trying to contact them - no reply to emails nor 'phone. Am taking this up with my credit card company.